Last updated: 24/02/2026

Welcome to Welsh Rescue Lip Wax. By using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully. If you don’t agree with any part of these terms, please don’t use our website.

1. About Us

Welsh Rescue Lip Wax is a family-run business based in Wales. All our products are handmade in Wales with care and attention to quality.

When we say “we”, “us” or “our”, we mean Welsh Rescue Lip Wax.
When we say “you”, we mean the customer or website user.

2. Products

We make natural lip care products designed to help protect and hydrate your lips, especially in harsh weather conditions.

• All products are handmade, so slight variations in appearance or texture may occur.
• Product descriptions and images are for guidance only.
• Our products are for external use only.
• If you have allergies or sensitive skin, please check ingredients before use.

We do our best to ensure all information on our website is accurate, but we can’t guarantee it will always be 100% error-free.

3. Orders & Payments

• All orders are subject to availability.
• We reserve the right to refuse or cancel an order for any reason (for example, if there is a stock issue or pricing error).
• Prices are shown in GBP and include any applicable taxes unless stated otherwise.
• Payment must be made in full before your order is dispatched.

4. Delivery

We aim to dispatch orders as quickly as possible. Delivery times are estimates and may vary due to factors outside our control.

We are not responsible for delays caused by postal services, couriers, or incorrect delivery details provided by you.

5. Returns & Refunds

Because our products are personal care items, we cannot accept returns on opened or used products for hygiene reasons.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos where possible, and we’ll do our best to put it right.

6. Use of Our Website

By using our website, you agree that you will not:

• Use the site for any unlawful purpose
• Attempt to hack, disrupt, or misuse the website
• Copy or reuse our content, branding, or images without permission

All content on this website (text, images, logos, branding) belongs to Welsh Rescue Lip Wax unless stated otherwise.

7. Liability

Our products are cosmetic products, not medical treatments. We do not make medical claims.

Welsh Rescue Lip Wax is not responsible for any allergic reactions, misuse of products, or individual sensitivities. Always patch test before full use.

To the fullest extent permitted by law, we are not liable for any loss or damage resulting from the use of our website or products.

8. Privacy

We respect your privacy and handle your data responsibly. Please refer to our Privacy Policy for full details on how we collect and use personal information.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. By continuing to use our website, you agree to the updated terms.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: Info@welshrescuelipwax.org
Business Name: Welsh Rescue Lip Wax
Location: Wales, UK